Help Center

Welcome to our Help Center!

The sections below present our frequently asked questions, by category.

In case you do not find the answer to the problem you are facing, please email us at info@xpgifts.com.

We’re really easy to reach and typically respond within 5 -15 minutes of receiving any message (during our Eastern Time hours, 9:00AM to 18:00PM).

E-mail us with any questions at, info@xpgifts.com.

Fabric information is located on the “Fabric” tab, located on every product page.

Wash inside-out in a standard washer of your preferred setting.

We recommend hang drying for best results, however the use of a regular dryer is fine.

Shrinking in our shirts is minimal and our designs will not fade due to the quality of our prints.

Sizing information is located on the “Sizes” tab, located on every product page.

No! We are exclusively an online store. Know more about our story, here.

All our products are custom printed.

This means that when you order them, the blanks get sent to the printer and your item is made especially for you.

All products require 3-5 days of processing to allow for the printing and quality assurance process.

All our prices are currently listed in USD.

Please note that all orders will be placed in USD, even if you change the display currency to EUR, BRL, or GBP.

Unfortunately, no. Our policy is one coupon per order. Sorry about that!

This can happen for several reasons.

Please make sure all fields are entered correctly.

Please also make sure your billing address exactly matches the one your bank has on file.

If your card is still being declined, please contact your credit card company or bank.

Unfortunately when this occurs, for privacy reasons we are provided very little information regarding the reason for the denial.

We take your privacy and security very seriously.

All payment information you select to be stored is stored using industry standard 256 bit encryption.

If you are logged in to your account, you can edit your account details here.
In case you do not remember your password, and are logged out, you can recover your password here.

If you are logged in to your account, you can edit your account details here.
In case you do not remember your password, and are logged out, you can recover your password here.

This is normal – don’t worry! Every order placed on our store is custom made.

A tracking code will not be sent right away. Please allow 3 to 5 days. Once your item(s) have been made, a tracking code will automatically be sent to you via by e-mail.

If you have any questions, please email info@xpgifts.com and we will get back to you as soon as we can!

Please get in touch with us as soon as possible (preferably within 24 hours of ordering)!

We try to ship every order out as soon as we can.

If we have not yet shipped out your order, we can easily change the address for you.
Please e-mail us at info@xpgifts.com.

Please get in touch with us as soon as possible (preferably within 24 hours of ordering)!

We start making every shirt as soon as we can.

If we have not started printing your shirt(s), we can easily change the size for you.

Please e-mail us at info@xpgifts.com.

Please, get in touch with us as soon as possible (preferably within 24 hours of ordering)!

We try to make and ship every order as soon as we can.

If we have not yet made or shipped out your order, then we can easily cancel your order for you, just send us an email atinfo@xpgifts.com.

According to the destination, in general:

  1. United States: Avg. 3 – 5 business days (after fulfillment).
  2. United Kingdom: Avg. 8 – 12 business days (after fulfillment).
  3. Australia: Avg. 12 – 15 business days (after fulfillment).
  4. Rest of the world: Avg. 15 – 20 business days (after fulfillment).

Sure! We ship to all countries.

Our shipping costs are typically very low and are calculated by three main factors:

  1. The total weight of your order.
  2. Where your order is being sent to.
  3. How quickly you want to receive your order (i.e. standard or expedited).

To find out exactly how much shipping might cost you, add a product to your cart and start the checkout process.

Enter your shipping address and a rate will be calculated for you.

You can then decide if you want to continue checking out.

After your order is placed and a shipping label has been created, a tracking code will automatically be sent to you by email.

You can then use that code to track exactly where your order stands.

Alternatively, you can track your order by logging in to your account and looking at “Order History”.

Any package which fails to deliver or is refused will be returned to us via the same postal service used to deliver it.

Returns however, come back at a much slower pace since they are not considered a priority over delivering outbound packages.

This can often times mean a delayed return before we can begin to process your package.

Once the package has arrived back one of two things will happen.

  1. Packages that have been refused will be refunded if possible minus the original shipping charge and minus the return shipping fee if there is one.

    If the order contains non-refundable items then you will be contacted to discern the reason why you refused it.

    We can re-ship the package, but at the expense of the customer.

    Non-refundable items will not be refunded even if the package is refused.

    Your package will remain in our warehouse until reshipped.
  2. Packages that fail to deliver due to bad addresses, incorrect spelling etc will have their recipients contacted to correct the address issue and the package will be reshipped to you.

    If you notice a “Return to Shipper” exception in your package tracking information, please contact us at

If you are in need of an exchange or return, please contact info@xpgifts.com first to confirm the appropriate action to take.

Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately we cannot offer you a return or exchange.

Exchanges for a new size can be made once upon request.

Returns or refunds can only be issued if you received wrong or damaged items.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.
Please e-mail us at info@xpgifts.com for instruction on how to begin your refund or exchange.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

All orders of sale items are final.

Refunds are only offered to customers that receive wrong or damaged items.

If any of these apply, please e-mail us at info@xpgifts.com.

We will issue you a refund within 1 to 2 business days.

No problem! If you need a new size, e-mail us at info@xpgifts.com.

Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately we cannot offer you an exchange.

Exchanges for a new size can be made once upon request.

To be eligible for an exchange, your item must be unused and in the same condition that you received it.

Please e-mail us at info@xpgifts.com for instructions on how to begin your exchange.

If you see a “delivery exception” on your tracking code or if you think your order has not arrived, don’t stress!

Your local post office may be behind on shipments. Allow 1 to 3 days to pass beyond the expected delivery date.

If your order still has not shown up at your door, contact your local post office. They should be able to trace your order.

If neither of those options work, e-mail us at info@xpgifts.com and we will find out what happened and correct the situation for you.

We are sorry to hear that! Please e-mail us a picture to verify the problem at info@xpgifts.com.

This will allow us to verify the mistake and take care of it right away. Please let us know if you would like a replacement or a refund.

We do not require you to return the item if it is in fact defective.

We will send you a new item(s) with expedited shipping (at no cost to you)!
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